Office hours are Monday –Friday 9.00am to 5.00pm

Postage and packaging within the UK

Goods up to and including the value of £27 please add £3.15 
Goods value over £27 please add £4.99
Goods value over £50 please add £6.99

we cannot be held responsible for items lost or damaged in the post.

Postage & Packing outside the Uk

For orders £30 and under please add £10
Orders over £30 please add £20

Returns policy

We will always refund or replace any faulty item free of charge, please return goods as received. If you are unhappy for any other reason with your purchase we guarantee to exchange or refund minus the cost of postage and packaging. If you need to return your goods we recommend that you obtain a proof of postage. Any goods must be returned unused and in the original packaging within 3 working days of receipt.

Cancelling your order

Please contact us as soon as possible if you wish to cancel your order.

Privacy statement

We will never pass on any contact information e.g. addresses, phone numbers or email addresses to any other party.

Payment options

Prices are shown in pounds sterling including VAT.

We accept most major credit and payment cards including Visa, Mastercard, Switch and Solo. If you wish to pay by cheque or postal order, please make them payable to Tracy Wood, include name & address on the reverse of cheque then send to...

Tracy Wood Products, PO Box 130, Newhaven, East Sussex, BN9 0EA